- Tech Insights
Maria Burke, RN, owner of Celtic Angels Home Health Care, has always seen herself as a trusted servant to her team and as a leader. She knows that an organization must empower and support its employees to the fullest. She believes a true leader must strike the right balance between leading and letting individuals choose their own paths. According to her, ‘you must trust your support teams to make the right decisions after giving them your best advice.’
Celtic Angels has been providing exceptional, high-quality personal in-home health care to its clients for more than 17 years. They take care of a wide range of patients, as told by Maria. Our youngest patient is 40 and quadriplegic, and our oldest is 103 and as sharp as a whip. Maria attributes Celtic Angels' three consecutive Boston Globe Top Places to Work awards to their caregivers' and staff's incredible dedication to their jobs. She has endeavoured to set the best example of leading with their hearts when caring for a senior who needs medical, physical, clinical, emotional, and daily care. She teaches her co-workers and caregivers about clients' and family members' complex demands as a registered nurse.
Maria believes that letting go is important after building a firm from the ground up. She has learned that the best leaders let others shine and praise them for their true talents. After the devastating global pandemic, her employees and caregivers deserve recognition. The COVID 19 Virus is still affecting many people, and healthcare workers have had to deal with a worldwide pandemic in more than a century, Maria adds. First responders, medical, clinical, and mental health care workers who worked hard to help COVID-19 patients should be thanked more than words can say.
They have team leader meetings on a consistent basis, and each team leader is encouraged to express their opinions and viewpoints on new and innovative methods of problem-solving case management and human resource issues and challenges. For three years, they've instituted a companywide survey to assess their culture and metrics. The Boston Globe magazine's Top Places to Work award is proof of that. Their company has won this award three times. The goal of Celtic Angels Home Health Care is to provide excellent care for patients and help for caregivers.
According to Maria, their benefits package is the best among home health care businesses. HHA and CNA roles include health benefits, dental insurance, 401(k)% matching for long-term and long-term disability, life insurance, on-going paid training, 12 CEUs each year, referral bonuses, flexible schedules, scholarship programs, three confidential telephone counselling sessions, legal guidance and consultation, and unrestricted phone access to a financial professional for personal financial advice. There are work/life resources like child care, elder care, adoption, relocation services, health planning, health risk management, company-funded holidays, cultural events, and award ceremonies. Among these, only health insurance and dental insurance are offered by the other companies, and only a handful offer the additional advantages, while others offer nothing.
Online bill payment and client scheduling are being explored. They're investigating and applying cutting-edge virtual video training for caregivers so they can "feel" Alzheimer's and dementia. we believe this technique of teaching and training our caregivers will allow them to experience what the patient feels, which will help them improve patient care for such disorders.
"We use the latest software for case management, caregiver and patient scheduling, and private caregiver and staff portals for communication tools," says Maria. We use social media to communicate to our audiences both inside and outside of our company.
Maria believes clients and families appreciate stability in their caregivers and treatment team. They can provide that consistency since they have long-term caregivers. She thinks Celtic Angels' culture helps them retain caregivers and staff longer than other home health care companies.
People here are really protective; staff and caregivers help each other beyond their duties. They've taken customers on vacations, sat bedside during their last hours, attended funerals to comfort grieving family members, watched clients' pets, done their laundry and picked up dry cleaning, and more. Once they have a client, they will go to any lengths to satisfy their home health care needs. "When we say you’re part of the Celtic Angels family here, we mean it," says Maria.
Celtic Angels Home Health Care
Celtic Angels Home Health Care puts tremendous emphasis on the intangible traits of its caregivers such as providing a nurturing, loving and supportive environment while inside our patient’s home or residence. Our caregivers are fully vetted, highly qualified and experienced in home health care.