- Tech Insights
At Omada One, we are dedicated to revolutionizing the staffing solutions landscape and forging stronger connections between businesses worldwide.
"Omada One is leading the charge in redefining the Business Process Outsourcing (BPO) global staffing solutions landscape. In a rapidly evolving business era, where traditional outsourcing and dedicated offshore teams have their limitations, we have emerged as a trailblazing force, offering a truly unique and innovative staffing solution. By bridging the gap between these approaches, we have created a new breed of global staffing outsourcing firm that sets the bar high for management, customized recruitment, and quality assurance.
Headquartered strategically in Makati City, Manila, the vibrant capital of the Philippines, Omada One takes pride in attracting the finest industry talent in the country. Our meticulous talent acquisition process ensures that we curate a team of experts who excel in their respective domains, establishing us as the go-to company for international clients seeking a professional and premium offshore staffing solution.
At Omada One, we provide a comprehensive suite of services, acting as a full-service capability partner for businesses worldwide. Our service capabilities span Customer Experience Management, Accounting, Bookkeeping, Financial Services, Software Development, and more. By offering a wide range of staffing options, we enable organizations to tap into our vast talent pool and find the ideal candidates for their specific needs.
To help their customers achieve growth, Omada One follows a simple yet highly effective implementation approach. They start with the "Crawl" phase, where they observe the actual outcomes as the two businesses converge to provide a progressive solution that benefits all parties involved. During this phase, data analysts at Omada One leverage their internally developed InfoHound portal to analyze performance data and uncover insights that drive the business forward.
The next phase is the "Walk" phase, where the team, together with their customers, identifies truly progressive measures and establishes realistic and highly productive goals and Key Performance Indicators (KPIs). This phase builds upon the insights gained from the previous phase and focuses on setting targets and benchmarks for success.
Once the "Walk" phase is successfully completed and the team can demonstrate their contribution to the growth phase of the customer's business, the next step is the "Run" phase.
In this phase, both Omada One and their customers work together to scale the business and achieve even greater success. This phase represents an exciting opportunity for both parties to expand and grow their operations.
Overall, Omada One's approach involves a gradual progression from observing outcomes to setting goals and eventually scaling the business. By leveraging data analysis and collaboration with their customers, they aim to provide effective solutions that drive growth and contribute to the success of their clients' businesses as well as their own.
What truly sets us apart is our unwavering commitment to excellence. We believe in applying the highest standards to every aspect of our operations. From meticulous management practices to rigorous recruitment processes and uncompromising quality assurance measures, we leave no stone unturned in ensuring that our clients receive the best possible service.
While our roots are in the Philippines, our reach extends far beyond. With support staff strategically located in Spain, Czech Republic, England, Malaysia, Vietnam, and Australia, we have established a global presence that caters to the diverse needs of our clients with 15 multilingual native languages such as Mandarin, Cantonese, Japanese, Thai, Vietnamese, and Spanish. This enables us to provide unparalleled premium support, irrespective of time zones or geographical boundaries.
Omada One is not just about providing staffing solutions; we are about transforming possibilities. By leveraging our expertise and global resources, we empower businesses to expand their horizons, increase efficiency, deliver outstanding outcomes, and unlock their true potential.
Thanks to Omada One, we are able to dedicate our time to what is important to us and our clients globally, knowing that our Accounting and Financial back-office support applications are being managed professionally. I recommend Omada One to fellow startups or enterprise companies globally looking for a reliable business partner to manage tax, accounting, and bookkeeping activities. - Davis Lusk, CPA & Founder, Managing Director (International Client)
With a focus on delivering an exceptional customer experience, Omada One is committed to providing clients with personalized premium solutions that meet their unique business requirements. Our mission is to help businesses achieve their operational and financial goals by providing them with the necessary tools and expertise they need to succeed.
Sean Mather (EVP, WW Operations) and I have been working together for the past fifteen years as entrepreneurs and are both truly passionate about developing high-performance teams and fostering a culture of accountability, focus, and ambition. Building a highly focused and immensely capable team focused on high touch and huge value has allowed Omada One to grow in times when others are still standing still.
Our commitment lies in delivering results that drive sustainable growth and success for your company. We take a personalized approach, leveraging our in-depth knowledge of remote staffing, nearshore/offshore, and best industry practices.
At Omada One, we are focused on driving our geographic expansion, aiming to build a 5000-strong employee team across multiple countries in the next five years. We are committed to overseeing this rapid growth while simultaneously developing new products and pursuing market opportunities. By targeting Asian and European micro contact center acquisitions in our current strongholds and low-cost labor regions further afield, we are paving the way for closer and tighter business relationships across the globe, states Timothy.
“The historical approach of Business Process Outsourcing (BPO) is changing, and it is companies like Omada One that are paving the way for closer and tighter business relationships across the globe”.
Our company operates and manages micro contact delivery centers strategically located in the Philippines, Asia Pacific Region, and other low labor-cost regions. These centers are designed to empower teams, allowing them to reach their full potential.